How long does it take to get a response?
We typically respond to contact messages within 24 hours during business days. If your question is about an existing order, include your order number so we can help as quickly as possible.
Frequently Asked Questions
Quick answers about contacting BioCase Innovations.
Can I ask about a custom case or vial size?
Yes. Tell us which vial size, quantity, and use case you have in mind, and our team can help you find the best existing option or discuss a custom order.
Can you help with an existing order?
Absolutely. Send us your order number and the email address used at checkout along with your question, and we will look into your order status or shipping details.